FAQS

If you have any question, please contact us at admin@fitory.com.

Shipping and Tracking

We process orders within 1-2 business days. Delivery then takes 3-15 business days depending on your location. You'll receive tracking information as soon as your order ships.

Before shipment: Contact our team within 24 hours to request changes
After shipment: Address cannot be modified
Pro tip: Double-check your address at checkout! Need help? Email admin@fitory.com

Once shipped, you'll receive an email with tracking details. If your order ships in multiple packages, you'll get separate tracking emails for each shipment.

We sometimes split orders when:
• Items ship from different warehouse locations
• Certain products require special preparation
• Package weight exceeds carrier limits
You'll receive separate tracking emails for each shipment.

If your package is marked as delivered but you haven’t received it, please follow these steps:
1. Check your surroundings: Look around your property for the package, as the delivery person may have left it in a safe spot.
2. Ask your neighbors: Sometimes, packages are mistakenly delivered to a nearby address.
3. Look for delivery notifications: Check for any messages about a "delivery attempt," which could mean the carrier tried to deliver the package but no one was home.
4. Wait until the next day: Some carriers’ systems may show a package as delivered even if it’s still in transit.

If you still can’t locate the package:
Contact the carrier using your tracking number for more information.
If the carrier cannot resolve the issue, please contact us for further assistance.

Order and Payment

No, our prices already include taxes, so you won’t need to pay anything extra.

After placing your order, you will receive an order confirmation email. Your order number will be in the format: US#.
Alternatively, you can log in to your account and check your order history to find it.

We can help you change or cancel your order before it is shipped. Once your package has shipped, we cannot change anything.

Sorry, you can only use ONE discount per order.

If you are having trouble with your coupon code, please contact us as the code may no longer be valid or there may be some restrictions on the code.

Account

Creating an account on our website is quick and easy! Here’s how:
1. Click the “My Account” icon at the top-right corner of any page.
2. Select “Create Account” from the dropdown menu.
3. Fill in your details: first name, last name, email address, and a secure password you can easily remember.
4. Click “Create Account” to complete the process.

Once registered, you can:
- Track your orders.
- View your purchase history.
- Save your address for faster checkout.

If you’ve forgotten your password or need to reset it, follow these steps:
1. Click the “My Account” icon at the top-right corner of any page to access the login page.
2. Select “Forgot Password?” below the login fields.
3. Enter the email address associated with your account and click “Submit.”
4. Check your email for a password reset link. This may take a few minutes, so don’t forget to check your spam/junk folder if it doesn’t appear.
5. Click the link in the email and follow the instructions to create a new password.

If you encounter any issues, feel free to contact us—Fitory is always here to help!

Updating your account details on Fitory is simple. Here’s how:
1. Click the “My Account” icon at the top-right corner of any page to log in.
2. Navigate to “View Addresses”: Here, you can update your name, country, phone number, and shipping address.
3. After making any changes, don’t forget to click “Update.”

Note: Once an order is placed, we cannot change addresses or personal information, as orders are immediately sent to our warehouse for processing and shipping.